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CX, meet your ally -- Behavioral Economic Theory
I have recently become very interested in learning more about behavioral economics and further understanding the biases we all exhibit...
Mike McGuirk
Feb 19, 20204 min read


Ethics and Reflection at the Core of Successful Data Science
I often think back to very sound advice I received from my mentor early in my analytics career. As someone that did not have a...
Mike McGuirk
Dec 18, 20194 min read


Two Must-Do’s When Collecting Voice of the Customer (VOC) Data
As more and more businesses begin to adopt customer-centric business practices, they are exploring new ways to capture customer feedback...
Mike McGuirk
Apr 23, 20193 min read


The Wide World of Sports Analytics!
O.K. Jim McKay (R.I.P), I have not exactly “spanned the globe to bring a constant variety of sports” insights, but I did attend the MIT...
Mike McGuirk
Mar 11, 20193 min read


Human-Centered Insight: Analytical and Creative Minds Required
I have recently been spending a good deal of time reading and learning about human-centered design thinking. Particularly books about...
Mike McGuirk
Feb 13, 20193 min read


A Lifetime Marketing Analysts Perspective on Consumer Data Privacy
In today’s business environment, more and more companies are adopting customer-centric business practices. According to marketing and CX...
Mike McGuirk
Jan 28, 20194 min read


Research and Analytics: Time to Unite!
For many years, the customer research and analytic business functions have operated as largely independent practices within...
Mike McGuirk
Jan 14, 20193 min read
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