Mike McGuirkFeb 19, 20204 minCX, meet your ally -- Behavioral Economic TheoryI have recently become very interested in learning more about behavioral economics and further understanding the biases we all exhibit...
Mike McGuirkApr 23, 20193 minTwo Must-Do’s When Collecting Voice of the Customer (VOC) DataAs more and more businesses begin to adopt customer-centric business practices, they are exploring new ways to capture customer feedback...
